Adrian is in the age range 55-60 years old. He has suffered depression and anxiety as a result of covid. Adrian had always worked but had an accident 3 years ago which, he never fully recovered from and now affects the work he can do. He cannot stand for too long or do too much walking, which restricts his job opportunities.
He has also realised that his lack of digital skills coupled with the covid pandemic is holding him back; he has no electronic or up-to date CV and needs to learn how to use the internet for job searching.
IAG An IAG session was conducted within a fortnight of the initial referral with a Work Mentor, who was able to provide an unbiased, recorded plan of the barriers identified and the steps needed to overcome and move forward.
Action plan-An action plan was developed with Adrian which focused short term outcomes
Adrian and the Tutor applied for a number of job applications online via indeed for permanent roles in the local area, which did not require substantial travel. He was invited to attend interviews for 2 of the jobs that he applied for.
On the final week of the programme after some extra interview preparation with the Tutor, Adrian had an interview at a nearby college and was successful in securing a permanent cleaning job for 15 hours per week to start in January 2022, with the possibility of extra hours in the future.
I suffer with severe social anxiety, PTSD, depression and autism. I did not feel judged at any stage of the course which was wonderful. Felt I was treated as an individual.
IAG– The tutor discussed career opportunities with me.
The tutor set realistic goals for me to achieve.
Came out really well. I needed continued extra social support, which was set up by my tutor, with my work coach, to help manage my finances. My tutor gave me some coping mechanisms to help deal with my mental situation. I feel like a different person from who I used to be before the course. I am 100 % more confident now. I am working almost full time as a cleaner. Which is perfect for me, as I can work when I wish to and manage my own time.
I suffer with Angina and am waiting for a knee operation. I have been unemployed for two years and don’t have much in the way of computer skills.
IAG-The tutor discussed career, further development opportunities with me and the steps needed to achieve.
Action Plan-The tutor was able to provide an unbiased, recorded plan of the barriers identified and the steps needed to overcome these.
Learn how to use Zoom
Learn how to send Emails
Help with Job search
How to save photos on USB
Learn how to use Spotify
The tutor taught how to use the various programs I need for job searching, and more besides. She taught me how to build a CV, and which websites to use. The course with Skillsmax was a very positive experience, it taught me a lot and has helped set me up for the future.
Kirsty met with a work mentor following a referral from JCP at Grays. Kirsty is a single parent and a CBC tenant living in Grays.
Barrier to work – candidate beliefs
Kirsty believed that her lack of previous work history, together with being a single parent put her at a disadvantage. Kirsty had returned to education at the local FE College two years ago to study GCSEs with the hope that this would improve her chances of working in the Health and Care sector. Kirsty also believed that her lack of driving licence had an impact of her job search success.
An IAG was conducted within a week of initial referral with a qualified practitioner, who was able to provide an unbiased, recorded document
An action plan was developed with Kirsty which focused short term outcomes related to:
- A revised CV
- Initial job search training
- Exploring the Health & Care sector in the local area which would value Kirstys willingness to keep investing in learning
- Completion of a better off calculation
It was agreed that Kirsty would continue to work directly with the IAG practitioner acting as her work mentor.
The work mentor recommended and implemented the following:
- Interview skills which focused on “less is more” and preparation of most common questions
- Participation in ICT training in order to strengthen job search and in work skills
- Progression planning to support higher level health/care jobs
Support in completing application forms
Kirsty and the work mentor applied for 4 key roles in the local area, which offered some flexibility of working patterns, did not require substantial travel and which would support further learning. 1 employer responded favourably, offering Kirsty an interview the following week. The work mentor accompanied Kirsty to the interview, allowing further Interview Skills support, and waited outside to help ‘unpick’ the interview and offer post interview support.
Kirsty contacted the employer immediately after the interview, to offer thanks for their time and reiterate her interest in the company and the role.
- She can continue with further learning whilst working
- She can focus on the next action plan – learn to drive
- She has a route to 1 to 1 training for ICT Skills locally, which is flexible enough to fit around her new job and her childcare commitments
Barrier to work
Sarah is a full-time mum with twins. So, she would need a role that will fit around her childcare needs
IAG-An IAG session was conducted with a Mentor within a week of initial referral, who was able to provide an unbiased, recorded plan of the barriers identified and the steps needed to overcome these.
An action plan developed, which focused on short term outcomes:
To gain more confidence navigating around the functions of the notebook/tablet which include Settings, layout, locate files, Memory transfer, memory management, keyboard use and touchscreen/touchpad use.
To learn how to Microsoft word or Excel. Covering over how to Type, font use, copy, paste, layout, bullet points, save, format to pdf etc, create spreadsheets/tables and the use of formulars.
To create or update my own CV and cover letter. Also, learn how to upload these to UC, Reed, Indeed or any other job-based site and apply for jobs.
Practiced Downloading applications. Using attachments to emails. We also worked on building my confidence using a tablet as I am not very technical. Practiced using Word to increase my skills with it. Updated my CV to make it ready to send to various job sites. Considering it was a remote course, it was really good, and gave me some really useful skills. The tutor treated me very well and I learned a lot. Great experience all round
Baz wanted to get into barbering and believed his lack of formal qualifications plus Covid restrictions were making it difficult to access barbering work and training, this was affecting Baz’s confidence and self-esteem.
Baz hadn’t had much success with online applications and felt he needed some help ‘selling his skills’ together with identification of sectors to apply for paid work outside of the Restaurant sector.
An IAG session was conducted with the Tutor within two weeks of initial referral, who was able to provide an unbiased, recorded plan of the barriers identified and the steps needed to overcome these.
- Discussion regarding his career aspirations, dreams and passions.
- Devised step by step plan to achieve his ambitions, required route would entail a mixture of training and work experience.
An action plan was developed with Baz which focused short term outcomes related to:
- A revised CV.
- Training to navigate the tablet and internet to look for work both voluntary and paid.
- Initial job search training to identify work opportunities primarily in barbering but also in Restaurant /bar work.
- Identifying personal skills and experiences that could be recorded in his online application forms and CV.
- Access training and studies for barbering.
It was agreed that Baz would work remotely with the Tutor.
Baz with the support and encouragement of the Tutor was able to make an online application to Southampton college for a barbering course. Baz also found a barber shop willing to give him work experience (initially unpaid) once covid social distancing restrictions had been lifted.
The provision of a tablet provided Baz with the means to get online download Apps via the Playstore, Google drive, Google docs and be able to use email.
Although Baz had reasonable ICT skills once he was shown where to look and the type of information available, he was quite adept at job searching online. Baz was very pleased with his revised CV and identified that it showed to advantage his skills and experiences.
Since October 2021 Baz has operated his own barber shop and is now very happy living his dream.
Barrier to work
Poppy believed that her lack of digital equipment, skills and internet capability, put her at a disadvantage in terms of searching for employment.
An IAG was conducted within a week of initial referral with a qualified Work skills Tutor, who was able to provide an unbiased, recorded document.
An action plan was developed with Poppy which focused short term outcomes related to:
• Development of ICT skills with the use of a tablet and dongle.
• Develop an online CV.
• Register and undertake job search training with recruitment agencies e.g., indeed.
• Be able to send and receive emails.
It was agreed that Poppy would continue to work directly with the Tutor on these actions.
Poppy with her Tutor’s support worked hard to achieve all the objectives set and she can now use the tablet effectively for job searching and everyday life, growing in IT confidence.
Poppy applied for a wide variety of job roles whilst on the programme ranging from Kitchen work, housekeeping and retail jobs, progressing through a number of stages and virtual interviews on Zoom and a work trial.
Poppy successfully secured employment towards the end of the programme, within a kitchen on a local Holiday Park, working full-time and undertook a season there. On leaving in late October 2021, Poppy immediately started working full-time in a hotel near her home.
She also completed the full 10 sessions Skillsmax programme.
Barrier to work
Louise has no employment history having just finished studying at college. She knows how to use a tablet generally but has no idea of employability skills and wants help with writing her CV. She does drive and has her own car although she would like to work locally.
Louise is dyslexic and this causes her some difficulty with any activity which requires reading. She also suffers from anxiety.
An IAG session was conducted with a Tutor within a week of her initial referral, they were able to provide an unbiased, recorded plan of the barriers identified and the steps needed to overcome these.
An action plan was developed with Louise which focused on short term outcomes related to:
- How to use technology to assist in job search and career development.
- Create a revised / updated CV.
- Learn how to be more proactive in her job search.
- Learn more about interviews and improving her interview skills by reviewing typical interview questions, using the STAR technique.
- To understand the different ways to utilise her time and energy to build her career.
- To gain knowledge about employability topics.
It was agreed that Louise would continue to work directly with the Tutor.
Louise with the Tutors support completed a number of online job applications for permanent roles in the local area, which did not require substantial travel.
Louise received an offer of employment early in the programme ready for when the business re-opened after the covid lock-down. Unfortunately, Louise had to reject this offer as she moved away from the area and the West Country.
She continued to work with the Tutor after her location move.
At the end of April 2002, Louise again amended her CV expanding her skills and increasing the ‘interest factor’ for employers. She quickly received job offers of employment in childcare and nursey establishments.
However, her priority was to settle into her new home town and increase social interaction within the area so currently she is working full-time in a Pub.
- She now knows how to be much more proactive in her job search and has a strong understanding of employability and career progression.
- She has created a success file and continuous personal development Tracker.
- Set up a new Google account and downloaded apps – Canva, google docs, LinkedIn etc.
- Increased confidence in her ability to dictate her career path and achieve her goals.
- Gained confidence in talking to people on the telephone an activity she would have avoided before the programme.
Barrier to work
Reza believed that his lack of employment history, refugee status and his English ability put employers off offering him employment. His previous work history, since leaving Iran had been as a volunteer for 1.5 years this has affected Reza’s confidence and self-esteem.
An IAG session was conducted with a Tutor within a week of initial referral, who was able to provide an unbiased, recorded plan of the barriers identified and the steps needed to overcome these.
An action plan was developed with Reza by the Tutor which focused short term outcomes related to:
- To review and revise as necessary his CV
- Initial job search training to identify long term work opportunities
- Identifying personal skills that could be recorded in his online application forms
- Identifying transferable skills
- Researching teaching and developing a step by step process to become a maths teacher.
It was agreed that Reza would continue to work directly with the Tutor
Reza now has websites and contacts for organisations for teaching, as well as volunteering options and ideas about possible courses which may support teaching and/or food roles possibly self-employment in the future. He has utilised his tablet device for researching these.
Having set out his step-by-step plan to reach his goal aspirations of teaching. Reza decided for financial reasons that employment was a priority to be able to forward his educational goals. He now has employment with Morrisons’ as a Warehouse operative on a full-time and permanent contract Although this is not the end goal, it is good experience for him to move forward and it will improve his confidence and self-esteem whilst funding his future educational aims.
- He can continue with further study whilst earning.
- Focus on improving personal finances.
- Reza will be studying for his driving licence when finances allow.
- He will also seek volunteer DBS approval to allow him to volunteer to work with children.
Subsequently Reza has commenced studying for an Open University degree in data science (February 2022), the basis for which was his Iranian degree achieved 20 years ago.